Title

The Perception of Website Effectiveness by West Australian Small Business Owners in a B2B Context

Document Type

Conference Proceeding

Faculty

Faculty of Business and Law

School

School of Management

RAS ID

4012

Comments

Lin, C., & Liu, Y. C. (2006). The Perception of Website Effectiveness by West Australian Small Business Owners in a B2B Context. In Proceedings of the 10th Pacific Asia Conference on Information Systems. Kuala Lumpur, Malaysia: Universiti Putra Malaysia and National University of Singapore.

Abstract

A major cause for the failure to increase use of any form of e-commerce given by smaller business owners is that they can see no benefits or return on their investment in the websites. This research uses multiple case studies of 13 smaller businesses in Western Australia to determine the effectiveness of the websites from the owners’ perspective. It makes reference to an earlier study of user perspectives of SME websites to give context to the evaluation. The contribution of this paper is to provide an understanding of how SMEs perceive their websites in terms of value to the company. An analysis in terms of SMEs’ recognition of quality constructs of a website and of how they seek to realise benefits provides a deeper understanding of why SMEs may fail to progress their adoption of e-commerce beyond the first stages of use. The conclusions find that there is some correlation between the SME’s vision of its site and the perception of effectiveness.

 
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