Evaluation Issues in Managing IS/IT Outsourcing Contracts: A Study of Large Australian Organisations
Faculty of Business and Public Management
School of Business
Outsourcing of information systems and information technology investments has become a popular method for organizations to achieve their business goals and objectives. However, there is no guarantee that the outsourcing will be perceived as successful due to the very different expectations held by the various stakeholders. The results indicate that the use of IS/IT investment evaluation and benefits realization methodologies and selective outsourcing can lead to successful implementation of IS/IT outsourcing. The use of these methodologies can also allow organizations to have greater control over their IS/IT outsourcing contracts.