E-business transformation: An emerging model of change in the e-fulfilment industry
Faculty of Business and Public Management
School of Management
This paper presents the results of a two stage study examining the capabilities of 48 leading e-fulfilment suppliers in the UK. A theoretical model of e-fulfilment was derived from the literature and used to evaluate actual practices of these companies; from this a staged model of transformation is developed and evaluated in the context of knowledge capabilities within the e-fulfilment industry; finally four case studies were used to identify future transformations and the basis for ongoing research.