E-buyers unveil it all
European Marketing Academy
Faculty of Business and Public Management
School of Marketing, Tourism and Leisure
This study provides a multivariate analysis of the dynamic of unplanned Internet purchases, an area which has not been well documented. A-sample of online music CD buyers aged 16 and above, was analyzed, Factor analysis and regression analysis results indicate that 'ease of navigation', 'easy payments procedures', 'contact withe-vendors' and 'experts' reviews and recommendations' are key determinants of the frequency of online unplanned e-purchasing. Based on discriminant analysis, 'receiving orders/services in a timely manner' and 'ease of placing orders' emerged as the discriminatory variables between planned and unplanned purchases.