An overview of Information Technology use in the tourism industry
Faculty of Business and Public Management
School of Management
Tourism is an important sector in the economy contributing around 10% to worldwide GDP, projected to rise to nearly 11% by 2014 (World Tourism Council (2004). Tourism was one of the first sectors to embrace Information Technology (IT). IT is crucial to the tourism industry and its success. IT has bought with it a number of changes and challenges that affect business and tourism. IT developments that have taken place with respect to the tourism industry are overviewed in this paper. Challenges they pose for the sector and tourism operators generally are also identified.