Knowledge management strategies in a small and medium sized enterprise: A Tale of Two Systems
Faculty of Business and Public Management
School of Management
Knowledge management (KM} has received substantial attention in the academic and industry literature, particularly within the IS field, where there has been a focus on knowledge management systems. This relatively new concept has been driven by the desire of companies for enhanced innovation, cost reduction and process improvement. However, little research has been conducted using the perspective of knowledge management, into how small and medium sized enterprises (SME 's) implement information systems. This article seeks to examine different methods adopted by SME's when developing information management initiatives and uses a case study of two systems within a single SME that experienced very different outcomes. The use of KM theory to analyse these discrepancies suggests that the knowledge context plays an important role in determining the information systems outcomes. A better understanding of this context may lead to improved results.