Life cycle benchmarking of rework in construction projects
Faculty of Business and Public Management
School of Business
There have been several calls from the Australian government to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. In addressing this issue, this paper proposes a generic framework for benchmarking rework at the interfaces of a project's life cycle is proposed.