Title

Assessing the benefits from E-business transformation through effective enterprise management

Document Type

Journal Article

Publisher

Palgrave Macmillan

Faculty

Faculty of Business and Public Management

School

School of Business

RAS ID

2099

Comments

This article was originally published as: Ash, C. G., & Burn, J. M. (2003). Assessing the benefits from e-business transformation through effective enterprise management. European Journal of Information Systems, 12(4), 297-308. Original available here

Abstract

This paper reports on research carried out in 1999–2001 on the use of e-business applications in enterprise resource planning (ERP)-based organisations. Multiple structured interviews were used to collect data on 11 established organisations from a diverse range of industries. The findings are analysed according to the level of sophistication of e-business models and their transformational impact on the organisation. Early adopters of e-business show a trend towards cost reductions and administrative efficiencies from e-procurement and self-service applications used by customers and employees. More mature users focus on strategic advantage and generate this through an evolutionary model of organisational change. Two complex case studies of e-business integration with global suppliers and their corporate customers are analysed to identify specific stages of benefits accrual through the e-business transformation process. Collectively, the set of case studies is used to demonstrate the increased benefits derived from an e-business architecture based on a network of ERP-enabled organisations.

DOI

10.1057/palgrave.ejis.3000476

 
COinS
 

Link to publisher version (DOI)

10.1057/palgrave.ejis.3000476