The application of Nonaka and Takeuchi's Knowledge Spiral to Requirements Gathering and Design in Information Systems Development
Faculty of Business and Public Management
School of Business
Information systems development and the implementation of packaged software are undertakings that are still burdened with risk and uncertainty. This suggests that new management perspectives are required to improve project outcomes. This article takes the view that knowledge transfer and creation play a pivotal role in systems development and that an appropriate and optimised environment for these processes can be provided if there is a deeper appreciation of the nature of knowledge and the processes that underpin knowledge transfer and creation. The 'Knowledge Spiral' of Nonaka and Takeuchi is used to analyse the knowledge interactions between developers and business staff. The analysis suggests that extended management principles and methods can be derived for use in the praxis of information systems development to reduce the incidence of missed requirements.