Document Type

Conference Proceeding


Faculty of Business and Public Management


School of Management




This is an Author's Accepted Manuscript of: Gengatharen, D., & Standing, C. (2003) A Proposed Model to Evaluate the Benefits of Government Sponsored Regional Electronic Marketplaces for SMEs: Extending the Updated DeLone & McLean IS Success Model. In Knight, S. & Lethbridge, N. (Ed.) Proceedings of 4th International We-B Conference: e-Business & Information Systems. Perth: We-B Centre School of Management Information Systems, Edith Cowan University. p.1-10.


Despite a growing body of research on the benefits of Internet-based electronic marketplaces, few evaluation models have emerged to examine them. This paper proposes a conceptual model to evaluate the benefits of a government-sponsored regional e-marketplace for small and medium enterprises (SME-REM). The updated DeLone & McLean IS Success Model is extended using data from a literature review on e-marketplaces, SME participation in e-commerce and from an ongoing case study of a government-sponsored SME-REM in Western Australia. The extended model considers a longitudinal approach and the context of the evaluation in determining the net benefits of government-sponsored SME-REMs.

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