Evaluation of Web-based knowledge delivery systems using T-PUMA model
Faculty of Computing, Health and Science
School of Computer and Information Science
Web-based knowledge delivery systems have become more and more popular for universities to support knowledge delivery for their onshore and offshore programs. Such a system normally requires progressive development under extreme time restriction in relation to the academic calendar and in the presence of some dissatisfaction known prior to the development. At any stage of the development, new service that was not included in the current phase of development but with urgent demand by users may be required to be added into the system. Evaluating the development of such a system needs a dynamic assessment method, instead of any existing ‘static’ evaluation approaches. In this paper we propose a dynamic and target-oriented T-PUMA model based on prioritisation of characterisation of distributed systems for evaluating development of Web-based knowledge delivery systems. Application of this model in evaluating the development of eCourse system that has been used since 2001 in the School of Computer and Information Science at Edith Cowan University shows that this target-oriented T-PUMA model is useful in not only dynamically evaluating the development of a Web-based knowledge delivery system, but also prioritising targets for designing its successive development.