Implementing user centred partnership design: Change in attitude made a difference
Kluwer Academic Publishing
Faculty of Computing, Health and Science
School of Computer and Security Science
IT project success depends upon a number of factors. There are many in the information systems discipline who believe that user participation is necessary for successful development. This paper is primarily concerned with end users and implements a method of incorporating end user participation in all the phases of an IT project. The proposed qualitative, case-based approach aims to achieve high level of usability of the delivered syste1n and to make sure that skills and knowledge of the team are better used. This approach enables users to better understand and accept the new systems as well as ensuring that the final deliverable is really what the users required. Significantly this new method required a change in attitude and perception of not only the end users but also the IT development staff. This process involves studying the user tasks better, make users define what they want, make regular and early prototypes of the user interface, and user involvement from start until the end of the project The aim of this paper was to identify the user centred factors involved in different stages of the project and to understand how the steps involved could make a positive difference to an organisation. This approach was implemented and evaluated in a local government agency in Western Australia. The results were impressive.