Educating with an information system - the good, the bad and the ugly

Document Type

Conference Proceeding


Faculty of Business and Law


School of Management




Fulford, R. (2009). Educating with an information system - the good, the bad and the ugly. In G. Siemens & C. Fulford (Eds.), Proceedings of ED-MEDIA 2009--World Conference on Educational Multimedia, Hypermedia & Telecommunications (pp. 359-365). Honolulu, HI, USA: Association for the Advancement of Computing in Education (AACE). Retrieved from


Advances in information communication technology (ICT) provide an opportunity to improve and expand the education experience. However, the adoption of technology is complex and outcomes uncertain. An Australian university has utilized an enterprise resource planning application to support the education of business subjects. There were many good aspects, where students came to ‘deeply’ understand business processes and operations. There were bad aspects, where the technology detracted from the education process by adding complexity and distracting students. There were also ugly technological issues that frustrated the educators and caused the students anxiety. The conclusion being that employing ICT for education purposes increases time and cost, particularly on-costs. Learning material and tasks need to be even more carefully constructed than with traditional teaching practices and, the ICT probably needs to become the focus of the educational experience.

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