Title

Evaluating the Process of Effective Buisness Change through e-Government: A Case Study

Document Type

Conference Proceeding

Faculty

Faculty of Business and Public Management

School

School of Business

RAS ID

550

Comments

Burn, J., & Robins, G. (2002). Evaluating the Process of Effective Buisness Change through e-Government: A Case Study. In proceedings of ACIS 2002. Melbourne, VIC: School of Information Systems, Victoria University.

Abstract

As with e-Business, e-Government requires major business process change and this paper examines this process in the context of an e-Government initiative utilising the Internet to provide extended services. The study looks at an online strategy project at Legal Aid in Western Australia. This paper begins with an overview of e-Government and the WA Government context, and then discusses the research model and methodology. It gives a background to the case and analyses the change management process against a comprehensive model of business process change. The paper concludes with some lessons learned and future directions for research in this area.

 
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