Document Type

Conference Proceeding


Higher Education Research and Development Society of Australasia


Faculty of Community Services, Education and Social Sciences


School of Communications and Multimedia


This article was originally published as: McLoughlin, C. & Luca, J. (2002) Enhancing the quality of the student experience online: Revisiting the imperative of learning as socially based, in Quality Conversations, Proceedings of the 25th HERDSA Annual Conference, Perth, Western Australia, 7-10 July 2002: pp 442-448. Original article available here


Delivery of quality educational services and opportunities is becoming increasingly more complex as Web-based learning tools and support structures continue to evolve. Although much effort is devoted to examining the use of technology to teach course content, an emerging area of some importance in online teaching is how to enhance the student experience of learning and communicating online. Associated with this is the creation of social and supportive environments for learning when there is little face-to-face contact between distance learners and their teachers. This paper provides a framework and a set of strategies that can be used to create a supportive learning climate, and illustrates a range of tasks that create positive social, learning experiences.

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