Title

Measuring Service Quality and Customer Satisfaction

Document Type

Book Chapter

Faculty

Faculty of Business and Public Management

School

School of Marketing, Tourism and Leisure

RAS ID

958

Comments

O'Neill, M. (2001). Measuring service quality and customer satisfaction. In Mok, C., Sparks, B., & Kadampully, J. (Eds.) Service Quality Management in Hospitality, Tourism and Leisure, New York, USA: Routledge.

 
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