ECU Works -2010
Measuring Service Quality and Customer Satisfaction
Martin O'Neill, Edith Cowan University
Faculty of Business and Public Management
School of Marketing, Tourism and Leisure
O'Neill, M. (2001). Measuring service quality and customer satisfaction. In Mok, C., Sparks, B., & Kadampully, J. (Eds.) Service Quality Management in Hospitality, Tourism and Leisure, New York, USA: Routledge.
Since September 07, 2010
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