Measuring Service Quality and Customer Satisfaction
Document Type
Book Chapter
Faculty
Faculty of Business and Public Management
School
School of Marketing, Tourism and Leisure
RAS ID
958
Book Chapter
Faculty of Business and Public Management
School of Marketing, Tourism and Leisure
958
Comments
O'Neill, M. (2001). Measuring service quality and customer satisfaction. In Mok, C., Sparks, B., & Kadampully, J. (Eds.) Service Quality Management in Hospitality, Tourism and Leisure, New York, USA: Routledge.