E-government and government policy towards the internet
Faculty of Business and Public Management
School of Business
This paper draws on the author's experience as the UK Government's first "e-envoy" to bring out lessons in three areas. First, on the scale of change required within government to deliver online services. Second, on the efforts needed to set up successful online forums or consultations. And third, on the need to avoid the overall policy framework being overshadowed by action to counter threats posed by the internet.