Co-location of Services for Refugees: An Evaluation of a Pilot Program in Western Australia

Document Type

Journal Article


Scalibrini Migration Centre


Faculty of Computing, Health and Science


School of Psychology and Social Science / Social Justice Research Centre




This article was originally published as: Hancock, P. J., Cooper, T. , & Bahn, S. T. (2009). Co location of services: an evaluation of pilot program In Western Australia. Asian and Pacific Migration Journal, 18(4), 519-538.Original article available here.


In recent years newly arrived refugees from Africa, Burma and Middle Eastern nations have dominated the refugee intake to Australia. Coming from war torn nations, extremely poor economies and rural areas, their transition into Australia has not been easy. This paper is based on the evaluation of the Integrated Services Centre Pilot Project (ISC) which assessed co-location as an alternative service delivery model. The evaluation focused on project staff, service providers and a small sample of the refugees themselves. The objectives of the research did not warrant a greater focus on the clients as the evaluation centered on co-location as an alternate service delivery model. Data gathered from the evaluation indicated that the basic support needs of African refugees were not being met by traditional refugee services, but that the ISC Project was meeting these needs. Data also showed that African refugees had a higher level of need than other refugee groups. The article concludes with some recommendations on how current service provision can be more responsive to the needs of African refugees.




Link to publisher version (DOI)