Supporting the Personal Knowledge Management of Students with Technology
Informing Science Institute
Faculty of Business and Law
School of Management
Software-as-a-Service (SaaS) is the provision of computer applications over the Internet via a Web Browser. Examples of these services include Google Docs (2009) by which word processing, spreadsheeting, and presentation software are made available. Such software is often free, and also enables sharing and collaboration between users. It has developed rapidly recently and this paper discusses how such technology can support the personal knowledge management (PKM) of students, where PKM is defined as "a process and strategy for properly using the tools of technology for enhancing information, learning and inquiry skills" (O'Conner, 2002).