Document Type



Small and Medium Enterprise Research Centre, Edith Cowan University

Place of Publication

Perth, Western Australia


Small and Medium Enterprise Research Centre


Walker, B., Webster, B., & Stoney, S. (2005) On-line training for SMEs: final report. Perth, Australia: Small and Medium Enterprise Research Centre, Edith Cowan University.


This research aimed to explore the appropriateness of on-line training delivery methods for small business owner/managers.

It is widely recognised that training and education are effective ways to reduce small business failure. In Australia, small business accounts for 96 percent of Australian private sector, non-agricultural businesses and they employ 47 percent of the private sector, non-agricultural workforce. Not surprisingly then, encouraging the development of the skills of the workforce has emerged as a major priority for government policy. However, what is also recognised is that many small business owner/managers (SBOs) have limited e-competencies.

Results of this research confirmed this and also demonstrated that SBOs have a poor understanding of the concept of on-line training. It would appear, therefore, that many SBOs first need to acquire the technical skills to enable them to undertake on-line training and they also need a better understanding of what is possible through this method of training delivery.