Managing intellectual capital through the balanced scorecard
Edith Cowan University
Place of Publication
Perth, Western Australia
School of Management Information Systems
Intellectual capital, the balanced scorecard and integrated performance management systems are tools which support the development and management of corporate strategy. This paper presents an approach used in implementing a web based data warehouse utilising Balanced Scorecards. It describes how “Stewarts” Ten principles for Managing Intellectual Capital enhance and assist with implementation of Kaplan and Norton’s Balanced Scorecard and support an organisations knowledge management strategy. This paper presents the reflections of an “outsider looking in”; one of the authors has participated in the development of the data warehousing system within his role as Technical Project Manage r for an external organisation constructing the system.