Document Type



Edith Cowan University

Place of Publication

Perth, Western Australia


School of Psychology and Social Science


McKillop, D., Allan, A., & Dooley, J. (2010). The development of a video task of remedial behaviour to use in communication training of health professionals with specific reference to open disclosure practice. Perth, Australia: Edith Cowan University.


The National Open Disclosure Standard requires health professionals (hereafter professionals) to disclose errors in the course of their practice. There is, however, evidence that some professionals are reluctant to do so because they are uncertain about how to engage in open disclosure communications in general and, specifically, how to do it in a legally appropriate manner. One way of addressing this problem is to train professionals in disclosing errors to patients and their families in ways that meet their psychological needs as well as the legal requirements. Although preferable, the comprehensive training of all professionals in appropriate open disclosure practices is unlikely given the time and cost associated with these activities...