The Drivers for the Adoption and Use of M-Services: A Consumer Perspective

Document Type

Book Chapter


Faculty of Business and Law


School of Management




This book chapter was originally published as: McManus, P., Standing, S., Standing, C., & Karjaluoto, H. (2009). The Drivers for the Adoption and Use of M-Services: A Consumer Perspective. In Kock, N. (Eds.), Virtual Team Leadership and Collaborative Engineering Advancements: Contemporary Issues and Implications. (pp.28-39). Hershey: IGI Global. Original book available here.


Mobile services (m-services) have become an important part of the e-commerce landscape. Although research has been conducted on which services people use and the benefits they attach to those services, the values associated with the adoption and use of m-services at the individual level is still unclear. This paper addresses the question of why and how individuals adopt and appropriate m-services with a particular focus on m-communication? In the information systems field various technology adoption models have been proposed and validated in relation to technology adoption within an organisational setting but personal adoption and use of technology is less researched. We propose the use of means-end chains and laddering techniques to determine the basic primitive values that are fulfilled for the individual by using various m-services. The examples presented show that mobile services often fulfil such basic needs as self-esteem, achievement, individuality, belonging and well-being. Exploring the realization of values as a theoretical framework offers researchers a way forward in environments characterised by individual technology decisions.




Link to publisher version (DOI)