Paul Jackson

Document Type

Conference Proceeding




Faculty of Business and Law


School of Management / Centre for Innovative Practice




This is an Author's Accepted Manuscript of: Jackson, P. D. (2012). Wikis: transactive memory systems in digital form. Proceedings of Australasian Conference on Information Systems (ACIS). (pp. 11). Deakin University, Geelong, VIC. ACIS. Available here

Jackson © 2012. The authors assign to ACIS and educa tional and non-profit institutions a non-exclusive licence to use this document for personal use and in courses of instruction provided that the article is used in full and this copyright statement is reproduced. The authors also grant a non-exclusive licence to ACIS to publish this document in full in the Conference Papers and Proceedings. Those documents may be published on the WorldWide Web, CD-ROM, in printed form, and on mirror sites on the World Wide Web. Any other usage isprohibited without the express permission of the authors.


Wikis embed information about authors, tags, hyperlinks and other metadata into the information they create. Wiki functions use this metadata to provide pointers which allow users to track down, or be informed of, the information they need. In this paper we provide a firm theoretical conceptualization for this type of activity by showing how this metadata provides a digital foundation for a Transactive Memory System (TMS). TMS is a construct from group psychology which defines directory-based knowledge sharing processes to explain the phenomenon of "group mind". We analyzed the functions and data of two leading Wiki products to understand where and how they support the TMS. We then modeled and extracted data from these products into a network analysis product. The results confirmed that Wikis are a TMS in digital form. Network analysis highlights its characteristics as a "knowledge map", suggesting useful extensions to the internal "TMS" functions of Wikis. Jackson

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