Title

Corporate governance and business performance of hotels in Western Australia: Analysis of market orientation as a mediator

Document Type

Journal Article

Publication Title

Business Process Management Journal

Publisher

Emerald

School

School of Business and Law

RAS ID

43985

Comments

Kazemian, S., Djajadikerta, H. G., Trireksani, T., Mohd-Sanusi, Z., & Alam, M. M. (2022). Corporate governance and business performance of hotels in Western Australia: Analysis of market orientation as a mediator. Business Process Management Journal, 28(3), 585-605. https://doi.org/10.1108/BPMJ-05-2021-0335

Abstract

Purpose This study examines whether corporate governance enhances the financial and social business performance of three-to five-star hotels in Western Australia (WA) through the three dimensions of market orientation (i.e. customer orientation, competitor orientation and inter-function coordination) as mediators. Design/methodology/appraoch Data were collected from managers of hotels in the WA capital city of Perth and its surrounding areas using a questionnaire. Partial least squares structural equation modelling (PLS-SEM) was used to analyse the data. Findings The overall result shows interesting findings of market orientation’s mediating role. It is found that corporate governance may lead to better financial business performance through competitor orientation but not through customer orientation and inter-function coordination. Complementary, corporate governance may lead to better social business performance through customer orientation and inter-function coordination but not through competitor orientation. Originality/value This paper offers contributions to both literature and practice on what dimensions of market orientation are important to enhance the performance of hotels when corporate governance is applied.

DOI

10.1108/BPMJ-05-2021-0335

Access Rights

subscription content

Research Themes

Society and Culture

Priority Areas

Individual, economic, organisational, political and social transformation

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