Making the most of virtual expertise in telemedicine and telehealth environment
Taylor & Francis
Faculty of Business and Law
Centre for Innovative Practice
Virtual expertise is a critical component of telehealth projects and it needs to be effectively managed if telehealth is to deliver on its potential. There are many issues within telehealth that relate to the management of knowledge, and we identify and classify these using a range of papers on the topic. We introduce a virtual expertise platform that provides basic building blocks for effect-leveraging of expertise in this domain. The platform includes management directives and goals, a collaborative culture, an appropriate information and communication technology platform, a knowledge management layer, and a tools or application layer that interact to facilitate knowledge sharing, and ultimately improve patient care. We also emphasize how social media tools can be used as part of the tools layer to improve virtual knowledge sharing before and after telehealth events.