Title

Exploring systemic problems in IS adoption using critical systems heuristics

Document Type

Journal Article

Publication Title

Systemic Practice and Action Research

School

School of Business and Law

RAS ID

27295

Comments

Originally published as:

Raza, S. A., Siddiqui, A. W., & Standing, C. (2018). Exploring systemic problems in IS adoption using critical systems heuristics. Systemic Practice and Action Research. Advance Online Publication.

Original article available here.

Abstract

Most of the traditional technology acceptance models revolve around information systems (IS)/information technology (IT) adoption at individual user level. Organizations are complex social systems in which stakeholders interact and play different roles in IS/IT adoption and use. This study provides an organizational perspective through multiple stakeholder viewpoints to explore ‘systemic problems’ in IS adoption. This paper contributes to IS literature by applying boundary critique mechanism of Critical Systems Heuristics (CSH) through an interpretive study of a web portal implementation project in a West Australian University. This perspective considers systemic problems as a ‘system of conflicts’ comprising key factors and organization-wide stakeholder interactions. Moreover, it adds to CSH theory as to how systemic problems are identified by using boundary judgments and evaluated using a hermeneutic approach.

DOI

10.1007/s11213-018-9467-6

Access Rights

Free_to_read

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