Performance management for innovative work behaviour in public sector services
The International Society for Professional Innovation Management
School of Business and Law / Centre for Innovative Practice
The study highlights the role of performance management in facilitating innovative work behaviour in public sector services. Empirical data are drawn from respondents in a large public sector organisation in Australia. Innovation in the public sector services is constrained by financial and human resources support, and the implementation resulting from innovative work behaviour poses a challenge. The findings indicate that formal performance management systems are not necessarily effective in facilitating innovative work behaviour. Informal constructive feedback is viewed as being more critical in fostering innovative work behaviour in public sector services. Such informal feedback facilitates workplace learning and practice-based innovation as well as promotes innovative work behaviour. This study takes an important step into further research on human resource management practices for innovative work behaviour in order to facilitate public sector innovation.