Web accessibility, litigation and complaint mechanisms
Proceedings of the 2015 International Conference on Internet Computing and Big Data (ICOMP2015)
School of Science
This paper examines three well known web accessibility litigation cases, their causes and outcomes. Web accessibility focuses on how websites can be designed to be usable by all netizens, including those with disabilities. The Web Content Accessibility Guidelines and assistive technologies work together to allow websites and content to be access by people with a wide range of disabilities, however such technologies only work when content and technology are in sync. Whilst accessible technologies have become highly available, development of websites according to accessibility standards is still fragmentary, and in too many cases litigation is required to bring about change. After examining three such cases of litigation the authors discuss issues around the accessibility of complaint mechanisms and conclude with figures indicating that the number of people with disabilities should make corporate and government website owners consider the value of an accessible web.