Can i trust you? incorporating supplier trustworthiness into supplier selection criteria
Enterprise Information Systems
Taylor & Francis
School of Science / School of Business and Law
Edith Cowan University
© 2021 Informa UK Limited, trading as Taylor & Francis Group. Supplier selection criteria normally reflect elements of the supplier’s value proposition or the supplier firm itself. These elements ultimately represent a supplier firm’s promise to the buyer firm. While a plethora of decision-making models exist, none focus on the most important question of all: ‘can I trust you?’. This paper begins with a structured literature review to develop an encompassing taxonomy of supplier selection criteria. The structured literature review supports the claim that supplier trustworthiness is only an implicit consideration in supplier selection criteria. Therefore, the study develops a new conceptual framework to capture supplier trustworthiness as a selection criterion.