Date of Award


Degree Type


Degree Name

Doctor of Business Administration


Faculty of Business and Public Management

First Advisor

Mark Campbell Williams


In this thesis, I report on a critical and reflective practitioner heuristic inquiry investigating three case studies on the adoption and use of a Web-based knowledge management system. In addition, I investigate the research process itself and my own professional academic practices. Of particular interest is the conversion of group's, individual's, and eventually my own tacit knowledge into explicit knowledge, whether in the organisational or personal domains. In this thesis, I seek to explain why the explication of tacit knowledge is important for individuals, organisations, and me, with a potential to motivate efficiency and effectiveness and especially empowerment within an ethical emergence.