Date of Award


Degree Type


Degree Name

Doctor of Philosophy


School Of Management Information Systems


Business And Law

First Advisor

Prof. Janice M. Burn

Second Advisor

Assoc. Prof. Susan Stoney


The main purpose of this study is to find whether virtual teams perform as effectively as face-to-face teams and if not, whether solutions can be derived to improve the levels of performance. To this end, the study compares the performance and satisfaction perception levels of virtual teams with face-to-face teams in a learning environment. In order to develop a sound framework for the research, a detailed literature review of prior research encompassing team satisfaction and performance in face-to-face and CMC (Computer Mediated Communication) supported environments was undertaken. Additionally the researcher performed a meta-analysis of previous research studies and from these was able to build a research framework to fit the particular context of this study. This framework has strong statistical power and a solid theoretical base.