Date of Award


Degree Type


Degree Name

Doctor of Philosophy


School of Education


Faculty of Community Services, Education and Social Sciences

First Advisor

Sue Stoney

Second Advisor

Dr Tony Fetherston

Third Advisor

Margaret Sims


Quality management in higher education is a politically contentious issue in Australia. as it is in North America, New Zealand, and many European countries. The Australian government has instituted a quality management system for higher education that it claims will improve university efficiency, accountability and quality. Critics assert that the current quality management system is detrimental to universities and undermines the capability of universities to deliver maximal benefits to individuals and to society. Evaluation of the basis of conflicting claims is necessary to enable decisions about the usefulness of current practices and decisions about whether existing quality management arrangements should be retained, modified and developed, or replaced, or, abolished.