Date of Award


Degree Type


Degree Name

Master of Social Science


Faculty of Community Services, Education and Social Sciences

First Advisor

Dr Sue Colyer


The purpose of this study was to identify organisational effectiveness criteria relevant to the Federation of WA Police and Citizens Youth Clubs; analyse variations between important constituent groups; and compare the criteria developed with the Objects of the Federation and relevant models for assessing organisational effectiveness within the Western Australian public sector. A four round Delphi technique was applied to club staff, management committee members, coaches and other volunteers (including current and ex-club members) to identify organisational effectiveness criteria. The 22 criteria developed were further refined to make 25 criteria that were tested against a larger sample using a mailed questionnaire (of the same constituent groups). There were 99 valid responses to the 320 questionnaires sent. All of the criteria identified were perceived to be important to the organisational effectiveness of Police and Citizens Youth Clubs with variations in these perceptions of importance between the constituent groups selected. The criteria developed in this study were found to be generally consistent with the Objects of the Federation and other models relevant to assessing organisational effectiveness. These criteria form the basis on which to assess organisational effectiveness within the Federation of WA Police and Citizens Youth Clubs.