SRI Security Research Institute, Edith Cowan University, Perth, Western Australia
Closed Circuit Television (CCTV) systems are found in a variety of environments and used for a multitude of purposes, leading to differing views of CCTV within an organisation. In accordance to management theory, organisations contain a stratum of work where each level requires specific skills set. In accordance with this work stratum, the study’s methodology used semi-structured interviews with different levels of security personnel in a Casino complex to extract and undertake a thematic analysis. The study extracted 10 CCTV surveillance features across two themes, being its aims and functions. CCTV features included creating a safe environment, protection, legal compliance and audit, management and support, deterrence, investigation and evidence, all of which were considered at each stratum levels; however, with difference in their meaning. Recommendations suggest that articulating clear awareness of CCTV aims and functions across the corporate work spectrum would result in a more effective CCTV surveillance system.