How do you get reliability out of people?

Authors

Janis Jansz, Edith Cowan University

Document Type

Conference Proceeding

Faculty

Faculty of Education and Arts

School

School of Communications and Arts / Centre for Research in Entertainment, Arts, Technology, Education and Communications

RAS ID

4144

Comments

Jansz, J. (2007). How do you get Reliability out of People? In Proceedings of the Safety Institute of Australia Queensland Safety Conference 2007.

Abstract

A series of case studies, including the Herald of Free Enterprise sinking, the Longford Gas Plant explosion and an error is medication delivery, are examined to determine why people are not reliable. Physical ergonomics, cognitive ergonomics, organisational ergonomics and environmental ergonomics are considered as ways to increase the reliability of the actions of people at work.