How do you get Reliability out of People?
Faculty of Education and Arts
School of Communications and Arts / Centre for Research in Entertainment, Arts,Technology, Education and Communications
A series of case studies, including the Herald of Free Enterprise sinking, the Longford Gas Plant explosion and an error is medication delivery, are examined to determine why people are not reliable. Physical ergonomics, cognitive ergonomics, organisational ergonomics and environmental ergonomics are considered as ways to increase the reliability of the actions of people at work.