Title

ISO 9000 and TQM for competitiveness: Where to?

Document Type

Conference Proceeding

Faculty

Faculty of Business and Public Management

School

School of Management

RAS ID

2889

Comments

Brown, A. (2005). ISO 9000 and TQM for competitiveness: Where to?. 10th International Conference on ISO 9000 & TQM (10-ICIT): TQM & six sigma for competitiveness.

Abstract

In the late eighties and nineties, quality management enjoyed enormous popularity as a focus for organisational change and strategy. This interest has waned somewhat since the mid nineties, yet quality still has a key role to play in enterprise competitiveness. This paper looks at where quality has come from, where it currently is and suggests some future scenarios based on trends in the business world.

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