Development of a Framework for the Performance and Satisfaction of Virtual Teams
Faculty of Business and Public Management
School of Management
This paper firstly proposes a framework of evaluating the performance and satisfaction of virtual teams. The framework is developed and substantiated against existing theories in relation to Computer Mediated Communication and virtual teams. Then, it describes the relationships between all factors and different routes of face-to-face and virtual teams through literature. Finally, it depicts a proposed research approach is outlined and survey instruments identified for the affective measurement of satisfaction and performance in an on-line learning environment.