Benchmarking, Benchaction, and Benchlearning: Rework Mitigation in Projects
Document Type
Journal Article
Publisher
American Society of Civil Engineers
Faculty
Faculty of Business and Public Management
School
School of Business
RAS ID
1858
Abstract
The Australian government has issued several calls to improve the performance of the construction industry. A lack of available benchmark metrics has made it difficult, if not impossible, for organizations to identify areas to target for process improvement. A significant factor that has been found to contribute to poor organizational and project performance is rework. Using the results of a questionnaire survey, the paper presents and discusses a series of benchmark metrics for the causes and costs of rework for 161 construction projects. A generic framework for benchmarking rework at the interfaces of a project’s life cycle is proposed, and unstructured interviews are used to subject the proposed framework to validation by industry practitioners.
DOI
10.1061/(ASCE)0742-597X(2003)19:4(147)
Comments
Love, P. E., & Smith, J. (2003). Benchmarking, benchaction, and benchlearning: rework mitigation in projects. Journal of Management in Engineering, 19(4), 147-159. Available here