The relationship between process and practice: The case of a sales order office
Document Type
Conference Proceeding
Faculty
Faculty of Business and Public Management
School
School of Management
RAS ID
2415
Abstract
Process and practice have come to represent two opposing views of organisational knowledge. A case-study is reported which investigates the relationship between process and practice in the sales order office of a food production company. Interviews with staff reveal how they collectively exhibited the characteristics of a community of practice. However, it is also shown how different aspects of the community's contextual knowledge can be distinguished and understood in relation to a formal process model. The findings are discussed in relation to bridging the gap between process and practice perspectives.
Comments
Thomas, Roseanne; Smith, Wally; and Jackson, Paul, "The Relationship between Process and Practice: The Case of a Sales Order Office" (2003). ACIS 2003 Proceedings. 97.