Title

The Relationship between Process and Practice: The Case of a Sales Order Office

Document Type

Conference Proceeding

Faculty

Faculty of Business and Public Management

School

School of Management

RAS ID

2415

Comments

Thomas, Roseanne; Smith, Wally; and Jackson, Paul, "The Relationship between Process and Practice: The Case of a Sales Order Office" (2003). ACIS 2003 Proceedings. 97.

Abstract

Process and practice have come to represent two opposing views of organisational knowledge. A case-study is reported which investigates the relationship between process and practice in the sales order office of a food production company. Interviews with staff reveal how they collectively exhibited the characteristics of a community of practice. However, it is also shown how different aspects of the community's contextual knowledge can be distinguished and understood in relation to a formal process model. The findings are discussed in relation to bridging the gap between process and practice perspectives.

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