Exploring the relationship between post-consumption dissonance and time-elapsed perceptions of service quality

Authors

Martin O'Neill, Edith Cowan University
Adrian Palmer, Edith Cowan University

Document Type

Conference Proceeding

Faculty

Faculty of Business and Public Management

School

School of Marketing, Tourism and Leisure

RAS ID

1212

Comments

O'Neill, M., & Palmer, A. (2001). Exploring the relationship between post-consumption dissonance and time-elapsed perceptions of service quality. In proceedings of the 2001 ANZMAC: Bridging Marketing Theory and Practice. Auckland, NZ: Massey University.