Moving towards e-government: a case study of organizational change processes

Authors

Janice Burn, Edith Cowan University
Greg Robin

Document Type

Journal Article

Publisher

MCB UP Ltd

School

School of Management Information Systems

RAS ID

2024

Comments

Burn, J., & Robins, G. (2003). Moving towards e‐government: a case study of organisational change processes. Logistics Information Management. 16(1), 25 - 35. MCB UP Ltd. Available here

Abstract

Looks at an online strategy project at Legal Aid in Western Australia. Begins with an overview of e‐government and the Western Australian Government context, and then discusses the research model and methodology. Gives a background to the case and analyses the change management process against a comprehensive model of business process change. Concludes with some lessons learned and future directions for research in this area.

DOI

10.1108/09576050310453714