Negotiating conflict and negativity in an online community for recovering heart patients
Document Type
Conference Proceeding
Publisher
School of Information Technology, Murdoch University
School
School of Communications and Arts
RAS ID
10135
Abstract
When an online community has been set up to support members living with heart disease, it has a responsibility to provide a safe environment in terms of emotional security and accurate health information. Unfortunately, in online communities as in communities generally, relationships developed among members can sometimes go awry. Situations can arise where private exchanges between members exacerbate public discord and conflict erupts: occasionally with both sides having legitimate reason to feel aggrieved.
Access Rights
free_to_read
Comments
Uridge, L., Rodan, D., & Green, L.R. (2010). Negotiating conflict and negativity in an online community for recovering heart patients. In Proceedings of the 7th International Conference on cultural attitudes towards technology and communication. (pp. 231 - 245). Available here