Abstract
This study aims to review and synthesise the contributions of disruptive digital technologies to hotel performance. A sample of 3,914 articles was extracted from the Web of Science and Scopus databases. After screening by two content assessors, a total of 79 articles related to the applications and adverse impacts of digital technologies in the hotel industry were identified and reviewed. The study synthesised the literature on the contributions of various technologies to six hotel performance dimensions: financial, competitiveness, quality of service, resource utilisation, flexibility, and innovation. The directions for future studies were suggested based on the identified gaps in existing studies. The study contributes to the literature by synthesising and giving structure to what we know about the applications of disruptive digital technologies in the hotel sector and suggests future research directions.
Document Type
Journal Article
Date of Publication
10-31-2022
Volume
107
Publication Title
International Journal of Hospitality Management
Publisher
Elsevier
School
School of Business and Law
RAS ID
51806
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
This is an authors accepted manuscript version of an article published by Elsevier, in International Journal of Hospitality Management.
Iranmanesh, M., Ghobakhloo, M., Nilashi, M., Tseng, M. L., Yadegaridehkordi, E., & Leung, N. (2022). Applications of disruptive digital technologies in hotel industry: A systematic review. International Journal of Hospitality Management, 107, article 103304. https://doi.org/10.1016/j.ijhm.2022.103304