Sustainable human resource management and social harm of deviant tourism employees

Document Type

Journal Article

Publication Title

Anatolia

Publisher

Taylor & Francis

School

School of Business and Law

RAS ID

54166

Comments

Anlesinya, A., & Susomrith, P. (2023). Sustainable human resource management and social harm of deviant tourism employees. Anatolia, 34(1), 76-88.

https://doi.org/10.1080/13032917.2023.2129740

Abstract

Research on how sustainable human resource management (HRM) can alleviate the social harms of tourism employees is limited. Therefore, this study conceptually examines the influence of sustainable HRM on the social harms of deviant tourism employees by drawing on multiple theoretical perspectives. The findings suggest that social harms of tourism employees are the result of social learning. Additionally, they imitate deviant tourists’ behaviours, and generate social harms for the stakeholders both in and outside the tourism work environment. However, this can be counterbalanced by sustainable HRM practices that shape social learning forces, and directly reduce social harms. Accordingly, our study contributes by developing a multidisciplinary theoretical framework to guide practices and research on critical social issues within the tourism workplace.

DOI

10.1080/13032917.2023.2129740

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