A speculation for the future of service design in healthcare: Looking through the lens of a speculative service design framework

Abstract

Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.

RAS ID

43312

Document Type

Book Chapter

Date of Publication

2022

School

School of Arts and Humanities

Copyright

subscription content

Publisher

Springer

Comments

Kueh C., Peng F., Ely P., Durrant G. (2022) A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework. In Pfannstiel M.A., Brehmer N., Rasche C. (eds) Service Design Practices for Healthcare Innovation. Springer, Cham.

https://doi.org/10.1007/978-3-030-87273-1_6

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Link to publisher version (DOI)

10.1007/978-3-030-87273-1_6