A speculation for the future of service design in healthcare: Looking through the lens of a speculative service design framework
Document Type
Book Chapter
Publication Title
Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects
Publisher
Springer
School
School of Arts and Humanities
RAS ID
43312
Abstract
Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.
DOI
10.1007/978-3-030-87273-1_6
Access Rights
subscription content
Comments
Kueh C., Peng F., Ely P., Durrant G. (2022) A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework. In Pfannstiel M.A., Brehmer N., Rasche C. (eds) Service Design Practices for Healthcare Innovation. Springer, Cham.
https://doi.org/10.1007/978-3-030-87273-1_6