Title

A speculation for the future of service design in healthcare: Looking through the lens of a speculative service design framework

Document Type

Book Chapter

Publication Title

Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects

Publisher

Springer

School

School of Arts and Humanities

RAS ID

43312

Comments

Kueh C., Peng F., Ely P., Durrant G. (2022) A Speculation for the Future of Service Design in Healthcare: Looking Through the Lens of a Speculative Service Design Framework. In Pfannstiel M.A., Brehmer N., Rasche C. (eds) Service Design Practices for Healthcare Innovation. Springer, Cham.

https://doi.org/10.1007/978-3-030-87273-1_6

Abstract

Service design (SD) is expanding from a discipline focussing on project-centred outcomes and developing toolkits into one that is used as a strategic and transformative driver in the public, social and health sectors. SD in healthcare continues to positively shape people’s well-being and the organizational structure that supports health services. This chapter extends design discourse on ‘Speculative Design’ towards an analysis of service design in organizational and community success. We propose a speculative service design (SSD) framework that explores SD in healthcare through SD as a way of speculating on the future of community well-being. Through this future-focus perspective, we encourage service designers to unpack the complexity of organizational and community-based problems, and to approach SD as a platform to generate discursive dialogues with people (non-users, users and stakeholders) in the provision of health services.

DOI

10.1007/978-3-030-87273-1_6

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