Document Type
Journal Article
Publication Title
International Nursing Review
Volume
70
Issue
3
First Page
405
Last Page
414
PubMed ID
36271827
Publisher
Wiley
School
School of Nursing and Midwifery / Centre for Research in Aged Care
RAS ID
47181
Abstract
Aims: To understand nurses’ perceptions of volunteer support in health care settings. Background: Increasingly, volunteers provide specialised support to health care service users, requiring volunteers and nurses to work closely together. However, little is known about nurses’ perceptions of volunteer support. Methods: A scoping review was conducted following the PRISMA-ScR checklist. A mixed-methods convergent integrative approach was taken guided by the JBI framework. Quantitative data were transformed into qualitative data for synthesis and descriptive thematic analysis. Six databases were searched (CINHAL+, EMBASE, PubMed, Scopus, PsycInfo, ProQuest Health and Medical Collection) on 24 January 2022 using terms related to nurses, perceptions, volunteers and care settings, followed by a manual search. The search was limited to English language articles published during 2000–2022. Studies were included if they reported nurses’ perceptions of volunteers supporting care within any health care setting. Results: Of the 943 records identified, 12 met the inclusion criteria. All 12 were included in the review following critical appraisal. Five themes were identified: perceived benefits for patients, volunteers providing support for nursing staff, nurses’ valuing volunteer support, nurses’ understanding of the volunteer role and nurses’ understanding of recruitment and training of volunteers. Conclusion: Nurses generally viewed volunteer support positively and perceived that it benefitted patients and assisted nurses. Some nurses raised concerns about the burden of additional supervision of volunteers and lacked knowledge of the volunteer role, recruitment and training. Emerging innovative models of nurse-led volunteer support can maximise the contribution of volunteers and help overcome barriers to volunteer acceptance. Implications: These findings will inform volunteer policies and provide guidance in developing volunteer support programs.
DOI
10.1111/inr.12806
Comments
This is an Authors Accepted Manuscript version of an article published by Wiley in International Nursing Review. The published version of the article is available at https://doi.org/10.1111/inr.12806
This is the peer reviewed version of the following article: Crookes, K., Saunders, R., Kemp, V., Gallagher, O., Ghosh, M., Bulsara, C., . . . O'Connell, B. (2023). Nurses’ perceptions of using volunteer support in health care settings: A systematic scoping review. International Nursing Review, 70(3), 405-414., which has been published in final form at https://doi.org/10.1111/inr.12806. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. This article may not be enhanced, enriched or otherwise transformed into a derivative work, without express permission from Wiley or by statutory rights under applicable legislation. Copyright notices must not be removed, obscured or modified. The article must be linked to Wiley’s version of record on Wiley Online Library and any embedding, framing or otherwise making available the article or pages thereof by third parties from platforms, services and websites other than Wiley Online Library must be prohibited.
Crookes, K., Saunders, R., Kemp, V., Gallagher, O., Ghosh, M., Bulsara, C., . . . O'Connell, B. (2023). Nurses’ perceptions of using volunteer support in health care settings: A systematic scoping review. International Nursing Review, 70(3), 405-414. https://doi.org/10.1111/inr.12806